We hate that too. It’s likely an issue with your internet connection. Maybe these will help:

1. Reset your internet connection.
2. Check your network connection speed is stable.
3. Restart your mobile device.
4. Make sure your browser or app is the latest version.
5. See that your device and operating system are supported. Refer to Q.11 for a list of supported devices.
6. Check if we have an outage or downtime on the sooka website.

 

If it’s still not working, please submit a request by using the link below and we’ll get on it.

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