Help Center

Sooka TV Stick

• Warranty and Replacement

• Maxis

Announcements

• Important User Update!

TV Apps

• Test

Getting Help

• I had already raised a ticket to sooka Team for help but have not heard from them. How can I contact sooka Team to follow-up?
• I completed self-troubleshooting but still need more help. How can I reach out to sooka Team?

Watching Videos / Shows

• My audio is missing. What now?
• I can’t play any videos. What do I do?
• Help! My app keeps freezing/crashing.
• Why does my video keep buffering?
• How to search for shows on sooka?
• Can I change the streaming quality?

Billings & Payments

• I would like a refund.
• What to do if you found irregular charges?
• My account was cancelled unexpectedly/my purchased content is missing. Help!
• Why was my payment method not accepted?
• How to download my invoice?
• How do I change OR cancel my subscription?

Managing Your Account

• Deleting an account
• I’m locked out of my account. What should I do?
• Why am I not getting push notifications from the sooka app?
• How do I manage my registered devices? What happens if I exceed the maximum number of registered devices?
• How many devices can I access sooka with?
• I forgot my sooka login ID or password

About sooka

• What is sooka?
• What can I watch on sooka?

Getting Started

• How to check sooka application version?
• Can sooka make recommendations on what to watch?
• Can I change the language on sooka?
• What devices will sooka support?
• I can’t make my payment?
• I’ve signed-up. How do I subscribe to VIP sooka?