That’s not good. It could be an unsupported device or operating system. It could also be an unstable Internet connection. Try these solutions first:

1. Check your internet speed and connection status.
2. See that your device and operating system are supported. Refer to Q.11 for a list of supported devices.
3. Try uninstalling (this hurts us too) and installing sooka again. Then try to play the content again.
4. Check that the content you want to play is part of your subscription.
5. Make sure you are not connected to a VPN ‘cos sooka won’t run with it on.
6. Clear your web or app’s cache.
7. Make sure your browser or app is the latest version.
8. Try logging out and logging in again.

 

Again, if you're still having trouble, please watch on sooka.my OR submit a request by using the link below and we’ll get on it.

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