To enhance your experience and reduce support tickets, please take the following actions:
Upgrade Your Operating System: Users on Android 8 or iOS 13 and below must upgrade to the latest version as the new sooka app only works with the updated operating systems.
Update Your App: Ensure your app is set to auto-update or manually upgrade to the latest version for successful login.
Mobile or Email Account Update: If you need to update your mobile number or email account, please submit a ticket here. This is a temporary measure, as we will introduce self-serve options for login updates soon.
Upgrade Your Operating System: Users on Android 8 or iOS 13 and below must upgrade to the latest version as the new sooka app only works with the updated operating systems.
Update Your App: Ensure your app is set to auto-update or manually upgrade to the latest version for successful login.
Mobile or Email Account Update: If you need to update your mobile number or email account, please submit a ticket here. This is a temporary measure, as we will introduce self-serve options for login updates soon.